KEYper Store Policies
Shipping Policy
All orders for items in stock are processed and shipped within 1-2 business days. Shipping times will vary based on destination and shipping service selected, but are typically delivered within 4-7 business days.
Return Policy
We want you to be fully satisfied with every item that you purchase from KEYper® Systems. If you are not satisfied with an item that you have purchased, you may return the item within 30 days of delivery for a refund of the purchase price, minus the shipping, handling, and a 20% restocking Fee.
The item must be returned in new and unused condition, in original boxes (whenever possible), and with all paperwork, parts and accessories, and original packing slip to ensure full credit.
*After 30 Days, no returns will be accepted.
Our Standard Return Policies do not apply to all items. For a list of exceptions to our Standard Return policies, please read our Return Exceptions policy below.
Damaged or Defective Items:
If you receive a damaged or defective item, contact a Customer Service Specialist within 15 days of delivery at 1.800.399.7888. Please be prepared to supply the specialist with the order number and item number from your original confirmation e-mail, as well as your e-mail address and phone number. KEYper® Systems will make every reasonable effort to assist you with your return. If you do not contact Customer Service and return via mail, you are responsible for all return shipping charges.
If there is extensive damage to the carton upon delivery, customer is responsible for filing a claim with the shipping company.
Returning an Item:
ALL RETURNS must receive a RMA # from the customer service department, BEFORE returning any items. Any items returned without RMA will not be accepted, and will be returned to the customer.
Return Exceptions:
Our Standard Return Policies do not apply to all items. Exceptions to our Standard Return policies appear below.
Customized Products
All sales are final for any KEYper Systems products with customized labeling and engraving, including Mechanical Boards, Mirror Hangers, Key Plugs and Access Pegs. These items cannot be returned. If an error occurred in your order process or packaging, please contact a Customer Service Specialist at 1-800-399-7888.
Refund Policy
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable):
- Book with obvious signs of use, CD, DVD, VHS tapes, software, video games, cassette tapes, or vinyl records that has been opened
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at store@keypersystems.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at store@keypersystems.com and send your item to: KEYper Systems, 5679 Harrisburg Industrial Park Dr, Harrisburg NC 28075, United States.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: KEYper Systems, 5679 Harrisburg Industrial Park Dr, Harrisburg NC 28075, United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item without tracking information.